The challenge
DRH Courier Express ran on legacy systems with courier activity separated from invoicing and finance. The existing mobile application no longer served the delivery operation. Customers had no way to track a parcel online, and inbound inquiries had no structured home.
What we did
We moved DRH onto a cloud-based ERP platform built on modern technology, integrating courier operations directly with invoicing and finance. The engagement extended past the core ERP: the existing mobile application was replaced with a modern delivery app, a new public website was developed within a short timeframe and integrated to enable online parcel tracking, and customer inquiries were routed into the CRM so engagement could be managed in a structured, responsive way.
The outcome
Courier operations and financial processes now run on one connected platform, giving better visibility, control and efficiency across the organisation. Delivery is managed through a modern app, customers track parcels online, and inquiries land in a single CRM pipeline.