Service
Support and optimization
The work does not stop at go-live. We provide ongoing support and help businesses refine their ERPNext setup as their processes, requirements, and teams evolve.
The work does not stop at go-live. Techincglobal provides ongoing support for your ERPNext system and helps you keep it working as your business, processes, and teams change.
From resolving day-to-day issues and managing version upgrades to improving performance and introducing additional modules, we continue working with you after implementation.
What does support and optimization involve?
An ERP system becomes part of the way your business operates. Once it is live, your teams depend on it every day, your business requirements continue to change, and the platform itself continues to evolve.
Techincglobal provides ongoing support to help you manage those changes. We track support requests against the agreed SLA, help maintain and upgrade your ERPNext environment, investigate performance issues, and work with you on improvements as your needs develop.
Support can also include introducing additional ERPNext functionality in stages, so the system can grow with the business rather than requiring everything to be implemented at once.
What we do
- 01
Handle day-to-day support
We provide ongoing support for issues that arise during normal use of your ERPNext system. Support requests are tracked through our helpdesk and handled according to the agreed SLA.
- 02
Manage version upgrades
ERPNext and Frappe Framework continue to evolve. We help plan and manage version upgrades, including the testing needed to make sure your existing processes and custom functionality continue to work as expected.
- 03
Test after changes
Changes to an ERP system can affect other parts of the business. We carry out regression testing where required to identify issues before changes are introduced into the production environment.
- 04
Investigate performance issues
When a system becomes slower or a process takes longer than it should, we investigate the underlying cause. This can include reviewing database performance, system configuration, and processes that may be affecting response times.
- 05
Introduce additional modules
Your business does not have to implement every ERPNext function at once. As your teams become comfortable with the system and new requirements emerge, we can introduce additional modules and functionality in defined stages.
- 06
Review how the system is being used
Over time, business processes change and teams may find better ways to use the system. We can review the existing setup, identify areas that could be improved, and recommend practical changes.
- 07
Continue improving the system
Optimization is an ongoing process. We work with your teams to identify improvements that make sense for the business and help implement them as priorities change.
What you get
- SLA-backed support with tracked tickets
- ERPNext and Frappe Framework version upgrades
- Regression testing
- Database and performance optimization
- Troubleshooting and issue resolution
- Phased rollout of additional modules
- ERPNext configuration improvements
- Ongoing process reviews
- Documentation where required
Things you may want to know
What does ongoing ERPNext support include?
Support can include troubleshooting day-to-day issues, investigating system problems, assisting users, managing upgrades, and making changes to the ERPNext setup as requirements develop. The exact scope depends on the agreed support arrangement.
How are support requests handled?
Support requests are raised through the helpdesk and tracked against the agreed SLA. This gives both your team and Techincglobal a record of the request and its progress.
Can you support an ERPNext system you did not implement?
Yes. Techincglobal can assess an existing ERPNext environment, understand its configuration and customizations, and provide support based on the condition and requirements of the system.
How do you handle ERPNext version upgrades?
We assess the existing environment, identify customizations and other areas that may be affected, plan the upgrade, and carry out appropriate testing before the updated version is deployed.
Will our customizations continue to work after an upgrade?
Custom functionality needs to be considered as part of an upgrade. Techincglobal reviews existing customizations and carries out regression testing where required to identify and address compatibility issues.
Can you improve the performance of our ERPNext system?
Yes. We can investigate performance issues and assess areas such as database performance, system configuration, and processes that may be affecting the system.
Do we have to implement additional ERPNext modules immediately?
No. Additional modules can be introduced in stages based on your business priorities and the readiness of your teams. We can help determine what should be introduced next and when.
How often should we review our ERPNext setup?
There is no single schedule that suits every business. Regular reviews can help identify changes in processes, new requirements, unused functionality, and areas where the system could be improved. Techincglobal can work with you to establish an appropriate review cycle.
Can Techincglobal help us as our business grows?
Yes. As your business changes, we can support changes to processes, configurations, integrations, custom functionality, and additional ERPNext modules as required.
What happens if we need something that ERPNext does not currently do?
We first assess whether the requirement can be addressed through standard configuration. Where it cannot, Techincglobal can consider customization, development, or integration with another system depending on the requirement.
Thinking about ERP?
Tell us where your business is today and what you want to change. We’ll help you understand whether ERPNext is the right fit, what the implementation could involve, and how Techincglobal can help.
- Email info@techincglobal.com
- Phone +94 707 978 978
- Customer support Raise a support ticket
- Office No. 289/7 D, Lake Road, Malabe, Sri Lanka